How will I receive my refund if I used a gift card for a purchase?

At Levi’s® we know that occasionally you might need to return products you bought online with gift cards. Below instruction sheet that we've created to make this process as easy as possible:

Returning by Mail:

If you're returning an online order using a Gift Card by mail, here's what you can expect:

1. Your refund will be issued in the form of a new e-gift card.
2. This new eGift Card will be sent to the original email address associated with your order.
3. Please allow up to 2-3 business days to receive the refund information for your new eGift Card.

In-store purchases cannot be processed for online returns and must be returned at a physical Levi’s® store

Returning to a Physical Store Location:

Here's how the refund procedure works if you choose to return an item purchased with your gift card online to one of our physical store locations:

1. Your refund will be provided to you in the form of a new Physical Gift Card at the store location where you choose to return your items.
2. Gift card balances cannot be returned to the original gift card even if it still has a remaining balance.

Refunds for Orders Paid with Multiple Methods:

The following procedures apply to online orders paid for with a mix of gift cards and other payment methods:

1. First, the original email address on the order will receive an email with the reimbursement for the amount of the gift card used.
2. To receive the refund details for your new eGift Card, please allow up to 2-3 business days.
3. The leftover amount of the refund will be transferred back to the additional payment method or methods used to make the purchase.
4. If you used a credit card as an additional payment method it can take up to 10 business days to show up back in your account.

Important Note: Gift Card Balances

Please be aware that gift card balances cannot be transferred back to the original gift card, regardless of how much money is left on it. A new physical or electronic gift card will be provided for the amount of the refund, depending on the return option you select.

Understanding Authorization Holds on Your Gift Card:

A temporary authorization hold is put on the gift card when you use it to place an order. What you need to know is this:

1. The funds on the gift card will be taken out once your order ships.
2. Authorization holds on canceled orders are released after 14 business days. Just to let you know, the 14-day window is set in stone and cannot be extended.

Levi Strauss & Co® is not liable for lost, stolen, or damaged gift cards, or any unauthorized use of a gift card.