Whether you’re shopping online or in-store, we want to make sure your experience is smooth, rewarding, and full of perks. We know questions can pop up—especially when it comes to earning and adjusting loyalty points for in-store purchases.
Q: How do I get my points if I check out in-store?
A: To earn points for in-store purchases, simply provide your Red Tab™ Loyalty account email, phone number or QR code at checkout. Our store associate will link your purchase to your account so your points are added automatically.
Q: I made a purchase in-store but didn’t receive my loyalty points. Can they be added manually?
A: Yes, if your Red Tab™ member profile was active at the time of purchase and the store associate did not link it properly at checkout, we can help. Please provide your receipt and the email associated with your Red Tab™ account. Our team will verify the transaction and apply the points accordingly.
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Please note: To be eligible for a manual points adjustment, your Red Tab™ account must have been created before the in-store purchase was made. Purchases made prior to account creation aren’t eligible for point adjustments.
Q: What if I checked out as a guest in-store?
A: Points are not automatically applied to guest purchases. However, if you contact us within 14 days and can provide a valid receipt and email, we may be able to manually credit the points—provided the purchase can be verified and linked to your Red Tab™ account.
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Please note: To be eligible for a manual points adjustment, your Red Tab™ account must have been created before the in-store purchase was made. Purchases made prior to account creation aren’t eligible for point adjustments.
Q: Are there any exclusions for earning points in-store?
A: Yes. Points are not earned on taxes, shipping, gift wrap, or gift card purchases. Additionally, some store locations may be excluded from the program. Please check with your local Levi’s® store or contact customer service for details.
Q: Can I earn points on Final Sale items purchased in-store?
A: Yes, Final Sale items are eligible for points as long as the purchase meets the program criteria and is linked to your Red Tab™ account at checkout.
Q: What happens to my points if I return an in-store purchase?
- If you earned points on the returned item, those points will be deducted from your account.
- If you used points to pay for the item, those points will be returned to your account with their original expiration date.
- For partial returns, points are deducted proportionally
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