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We are very sorry that you received a damaged or wrong item for your order. Please follow the steps below to obtain a replacement item. The damaged item can be exchanged for the same or a different...

Save today with these Levi's promotional offers. Here, you will find all of our current promotional offers and guidelines. Please Note: You can only use one promotion code at a time, this applies ...

What is Levi’s® Secondhand?Levi's® SecondHand is a new destination for Levi's® denim from past seasons. The program aims to keep garments in circulation and out of landfills. Levi’s® SecondHand inc...

Overview Returns and exchanges can impact your points balance, but we’ve made it simple. This guide covers how your points are affected when you make changes to an order and what to expect if you r...

Before completing your purchase, make sure to identify any Final Sale items, as these cannot be returned, exchanged, or price-matched. Where to Find Final Sale Messaging on Levi.com Final sale ind...

Most orders begin processing as soon as your online purchase is complete. Your order will be shipped once the items are located in stock, your payment is approved, and the receiving address is veri...

If something you love is out of stock, you can easily locate it at a store near you. Select your size and color in the item you’re interested in purchasing, then select "Pickup In-Store" and browse...

Occasionally, all or part of an order will be canceled. Unfortunately, we don’t always have a lot of information available as to why some orders are canceled. The most common reasons are: There wa...

Levi’s offers a one-time price adjustment on one full-price item purchased on Levi.com if the item is marked down online within 14 days of purchase. Here’s what you need to know:Eligibility Price a...

If you don’t pick up your order within 5 days of receiving your “Ready for Pickup” notification, it will be automatically canceled, and you’ll receive an “Order Canceled” email. You will not be cha...